Fistral Training & Development Lecture

4.58 out of 5 for Negotiation and Conflict Management

The first outing of this academic year for our Negotiation and Conflict Management course got great ratings and very positive feedback from staff at the University of Stirling.

The course rated 4.58 out of 5 (5 being excellent), with participants having the following to say:

  • “The course encouraged you to think about conflict in a different way and to plan your approach to dealing with it.”
  • “Being challenged to think about real work situations and apply the techniques to these. [was particularly useful]”
  • “Best trainer I have ever had at the university.”
  • “[I now have] a new perspecitve on how to approach negotiation and conflict situations.”
  • “The trainer was engaging.”
  • “Excellent course overall.”

As a result of this training participants said they were going to do the following differently…

  • “[Be] Confident to negotiate.”
  • “Try and be more direct.”
  • “Be more assertive when feeling pressured.”
  • “Practice active listening and tackle conflict in the workplace and be more direct when dealing with staff.”
  • “[Give] More time for listening and preparation for negotiations.”
Posted in Communication & Collaboration, Staff.
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