Privacy Policy

This Privacy Policy explains how Fistral Training and Consultancy Ltd. collects, uses, and protects your personal data when you visit our website or engage with our company and its services. Fistral respects your privacy and is committed to handling your personal data transparently, securely, and in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to personal data collected through our website, attending our courses in person or online, programme applications, marketing activities, and other interactions with us.

Contact details

Post: Millworks Office 2, Second Floor, Field Road, Glasgow, G76 8SE, Scotland UK

Telephone number: +44 (0)141 636 0290

Company number: SC345886

VAT number: 937 6244 01

Email: info@fistraltraining.com

ICO Registration Number: ZA400126

Data Collected - What information we collect

We may collect and process the following types of personal data:

• Contact details (such as name, email address, phone number)

• Professional information (such as your organisation)

• Programme application information (such as business details, stage of development, sector, and responses to application questions)

• Marketing preferences and engagement data

• Photographs and video may be taken at Fistral training courses and events

• Website usage data (such as IP address, browser type, pages visited, and cookies)

We do not intentionally collect special category (sensitive) personal data.

Purpose - How and why we use your data

We use personal data to:

• Respond to enquiries and communicate with you

• Deliver training courses and services

• Assess and manage programme applications (?)

• Send marketing communications only where you have opted in

• Improve our website and services

Lawful basis for processing

We process personal data under one or more of the following lawful bases:

Consent – where you have given clear permission (for example, to receive marketing emails)

Contract – where processing is necessary to deliver a training course or service

Legitimate interests – where processing is necessary for our business operations and does not override your rights

Legal obligation – where we are required to process data by law

We follow strict security procedures in the storage and disclosure of information that you have given us. If you make a request for a copy of your data, we will respond within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy policy.

Sharing and Transfers - third parties

We use trusted service providers, including:

• Microsoft 365 (document management)

• Titan (email)

• Zoom (online delivery)

• Mailchimp (marketing communications and survey tools)

• Squarespace (website) Our website is hosted on the Squarespace platform that allows us to share our work with you. Your data may be stored through Squarespace data storage, databases and the general Squarespace applications. They store your data on secure servers behind a firewall.

• Google Analytics (website analytics)

We do not sell personal data and we do not disclose your personal data to third parties except as required and permitted by applicable law or with your explicit prior consent.

Retention Periods - How long do we keep information

We retain identifiable data for an undetermined amount of time, or until an individual requests that their data is deleted or anonymised, subject to any legal or contractual requirements.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit: The cookies Squarespace uses. These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Your Individual Rights

If you have any concerns about our use of your personal data, or wish to access, correct or for us to erase it, you can contact us using the contact details at the top of this privacy policy.

You also have the right to complain to the ICO about our handling of your personal data here: https://ico.org.uk/make-a-complaint/

Updated August 2026